Customer Services

Warranty

Sataton warrants all repairs made to be free from defects in material or workmanship under normal use and service for a period of 365 days from the date of shipment to the Customer. Expendable items such as fuses, batteries, test leads, and carrying cases are not warranted. Sataton will repair at its option, without charge, F.O.B. Company’s facility, any equipment or part thereof found to be defective in material or workmanship if such item is returned to Company’s facility, transportation prepaid.

Parts used to replace defective parts provided by Sataton shall be new or equivalent to new in performance. Title to replacement parts shall pass to the customer upon shipment, and the defective parts shall become the property of Sataton upon receipt.

Trouble shooting

If the results of the testing are not as expected or in the unlikely event of the product not functioning as expected, the after-sale support team will provide assistance in trouble shooting the problem.

If one of our products is not functioning correctly, advice on corrective action will be provided. This may include having the product repaired or re-calibrated.

Service and repair

A full range of repair and re-calibration services are available at our offices or through regional distributors.

The first contact, however should always be with the Sataton after-sale support team as many issues can be resolved without the need to return the product.

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